Contributors and Technical Editors
Mark Edward Soper is president of Select Systems and Associates, Inc., a technical writing and training organization.
Mark has taught computer troubleshooting and other technical subjects to thousands of students from Maine to Hawaii since 1992. He is an A+ Certified hardware technician and a Microsoft Certified Professional. He has been writing technical documents since the mid-1980s and has contributed to several other Que books, including Upgrading and Repairing PCs, 11th, 12th, 13th, 14th, and 15th editions; Upgrading and Repairing Networks, Second Edition; and Special Edition Using Microsoft Windows Millennium Edition. Mark coauthored Upgrading and Repairing PCs, Technician's Portable Reference; Upgrading and Repairing PCs Field Guide; and Upgrading and Repairing PCs: A+ Study Certification Guide, Second Edition. He is the author of The Complete Idiot's Guide to High-Speed Internet Connections, PC Help Desk in a Book, and Absolute Beginner's Guide to Cable Internet Connections and is coauthor of TechTV's Upgrading Your PC.
Mark has been writing for major computer magazines since 1990, with more than 125 articles in publications such as SmartComputing, PCNovice, PCNovice Guides, and the PCNovice Learning Series. His early work was published in WordPerfect Magazine, The WordPerfectionist, and PCToday. Many of Mark's articles are available in back issues or electronically via the World Wide Web at www.smartcomputing.com. Select Systems maintains a subject index of all Mark's articles at http://www.selectsystems.com.
Mark welcomes comments at mesoper@selectsystems.com.
Mark Reddin is a Microsoft Certified Systems Engineer (MCSE) and A+ Certified PC technician. While a tyro, he enjoyed tinkering with computers during the time of the early Commodore and Atari systems (with all those wonderful games). Mark delved more seriously into computer technology during his undergraduate studies at Ball State University and has since been involved in the industry in various capacities. His experience with computers and networks has ranged from consulting to owning and operating a sales and repair shop. Additionally, he has been involved with numerous Que publications over the last few years, offering technical verification and development.
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