General File System Troubleshooting for Windows 2000/XP
The process for file system troubleshooting with Windows 2000/XP is similar to that used for Windows 9x. The major difference is the use of the Windows 2000/XP Recovery Console, which is clarified here:
If the Recovery Console was added to the boot menu, start the system normally, log in as Administrator if prompted, and select the Recovery Console. If the Recovery Console was not previously added to the boot menu, start the system using the Windows CD-ROM or the Windows Setup disks. Select Repair from the Welcome to Setup menu, and then press C to start the Recovery Console when prompted.
If your system can't boot from CD-ROM or the floppy, you might have more serious problems with your hardware. Check your drives, BIOS configuration, and motherboard for proper installation and configuration. Set the floppy disk as the first boot device and the CD-ROM as the second boot device and restart the system.
After you start the Recovery Console do the following:
Type HELP for a list of Recovery Console commands and assistance. Run DISKPART to examine your disk partitions. If the partitions are listed, make sure that the bootable partition (usually the primary partition) is defined as active. If no partitions are listed and you do not want to recover any of the data existing on the drive now, use FDISK to create new partitions, and then use FORMAT to format the partitions. This overwrites any previously existing data on the drive. If you want to recover the data on the drive and no partitions are being shown, you must use a data recovery program, such as the Norton Utilities by Symantec or Lost and Found by PowerQuest, to recover the data. If all the partitions appear in DISKPART and one is defined as active, run the FIXBOOT command as follows to restore the system files to the hard disk:
FIXBOOT
Type EXIT to restart your system. Remove the disk from drive A: or the Windows 2000 or XP CD-ROM from the CD-ROM drive. If you still have the same error after you restart your computer, your drive might be improperly configured or damaged. Restart the Recovery Console and run CHKDSK to check for problems with the hard disk.
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