User Training
The topic of training can cover a large territory. Users should be trained to acquire the necessary skills needed for new applications or new ways of doing ordinary tasks when the network changes. In-house personnel who have the skills and the time to devote to the process can do training. For large projects it might be more economical to employ outside resources for training users. Additionally, there are various training resources you can make available to your users for most popular applications. These include training videos, computer-based training (CBT) applications, programs presented by user groups, and so on.
Make users aware of the resources at their disposal from the beginning, and begin training before major changes are made so that the users will be better able to cope with the new environment. Users who are trained in advance for a new application or procedure are less likely to cause a strain on the upgrade team's resources while the upgrade is proceeding.
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